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Return and Refund Policy

Last updated: January 1, 2024

 

Thank you for shopping at Yermadog.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

 

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Yermadog, 3245 University Ave. Suite 1 #290, San Diego, CA 92104.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Yermadog, accessible from www.yermadog.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Your Order Cancellation Rights

Due to the custom nature of Yermadog products, once orders have been submitted they are final.

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Conditions for Returns

Returns are only available for a manufacturing defect within 30 days of receiving your order. In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were received in the last 30 days

  • The Goods are in the original packaging

The following Goods cannot be refunded:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

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Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. To request information for returning any product, please contact speak@yermadog.com for shipping instructions. We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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